Privacy Policy

Intelli Gen ("we", "us") is a multi-tenant AI knowledge and support platform operated by LuklaLogic. It lets organizations bring their own knowledge — documents, websites, wikis, tickets, Q&A, and code — into a private workspace and get grounded answers through search, chat, and an embeddable support chatbot.

This policy explains what information we collect, how we use it, and the choices you have. It covers the Intelli Gen application and the embedded chat widget our customers place on their own websites. For content your organization uploads into its workspace, your organization controls the data; we process it on their behalf to provide the service.

2.1 Account information. When you sign in, we receive your name, email address, and organization membership from your identity provider (including single sign-on providers your organization configures). We do not store your password.

2.2 Workspace content. Content your organization adds as knowledge sources — uploaded files, scraped websites, connected tools (such as wikis and help desks), Q&A sets, and code repositories. We index this content (including generating embeddings) so it can be searched and cited in answers. It remains isolated to your organization's workspace.

2.3 Conversations and queries. Search queries, chat messages, and AI answers inside the app; conversations that visitors have with a customer's embedded chatbot; and messages exchanged when a conversation is handed to a human operator.

2.4 Usage information. With your consent, we collect privacy-preserving product analytics (pages visited, features used). Automatic event capture and session recording are disabled, and we honor Do Not Track and Global Privacy Control signals. Declining consent disables analytics entirely.

2.5 Billing information. Paid workspaces are billed through Stripe. Your payment card details go directly to Stripe and never touch our servers; we store only the subscription state and invoicing metadata for your workspace.

• Provide and operate the service you signed up for.
• Generate AI answers grounded in your workspace's own knowledge sources, with citations back to them.
• Route chatbot conversations to human operators when a workspace enables live handoff.
• Understand product usage in aggregate to improve the service (only with analytics consent).
• Process subscription billing and prevent abuse.
• Secure the platform, including audit logging of administrative actions.

To answer a question, we send the query together with relevant excerpts retrieved from your workspace's knowledge sources to our AI model providers, which generate the response. We use these providers under agreements that restrict them to processing the data to provide the service; your content is not used by us to train third-party foundation models.

We do not sell your personal information. We share data only with:

• Service providers that host and power the platform: cloud infrastructure and object storage, AI model providers (section 4), Stripe for payments, and our analytics provider (consent-gated).
• Your organization. Workspace administrators can see the content, sources, and conversations that belong to their workspace.
• Legal requirements. When required by law or to protect the rights, safety, or security of our users or the platform.

Workspace content stays in the workspace until your organization deletes it or closes the workspace; deleting a knowledge source removes its indexed data and stored files. Account information is kept while your account is active. Chat and support conversations are retained under your organization's workspace settings. Residual copies may persist briefly in backups before being purged.

All traffic is encrypted in transit. Every workspace's data is tenant-isolated across storage, retrieval, and generated answers. Access inside a workspace is role-based, administrative actions are audit-logged, and the embedded chatbot only answers on websites the workspace has authorized. Organizations can additionally require enterprise single sign-on for their members.

Depending on where you live, you may have rights to access, correct, export, or delete your personal information. You can update your profile in account settings, and contact us at [email protected] for anything else. If your data lives inside a customer's workspace (for example, a chatbot conversation on their website), we may direct your request to that organization, which controls the workspace.

We use cookies and browser storage that are necessary to run the app: keeping you signed in, remembering preferences (such as theme), and recording your analytics consent choice. Analytics runs only after you accept the consent banner, and we do not use cross-site tracking or advertising cookies.

Answers and knowledge sources may link out to your organization's own systems or other websites. Their privacy practices are governed by their own policies.

Intelli Gen is a business product and is not directed to children under 16. We do not knowingly collect personal information from children.

We may update this policy as the product evolves. Material changes will be reflected in the "Last updated" date above, and significant changes will be communicated to workspace administrators.

Questions about this policy or our data practices: [email protected].