Terms of Service

These Terms of Service (“Terms”) form a binding agreement between LuklaLogic LLC and the person or entity accepting them (“you” or “Customer”). They govern the Service and incorporate the Privacy Policy, Acceptable Use Policy, applicable order forms, and any data-processing agreement. If an order form conflicts with these Terms, the order form controls for that purchase. If a data-processing agreement conflicts on personal-data processing, that agreement controls for that subject.

You must have legal capacity to contract. If you use the Service for an organization, “Customer” means that organization and you represent that you have authority to bind it. Individual users must satisfy the age requirements in the Privacy Policy.

You must provide accurate registration information and keep it current. You are responsible for activity under your account and for your authorized users, credentials, API keys, agents, integrations, and workspace permissions. You must promptly notify us of unauthorized access. Accounts and credentials may not be sold, transferred, or shared outside the authorized scope of a plan.

Workspace administrators can add or remove users, set permissions, access Customer Content and usage information, configure integrations, and export or delete data. If an organization controls your account, that organization may control your access and content.

Intelli Gen may offer a free tier, evaluation access, promotional credits, or trials. Free access may have usage, storage, feature, model, support, or availability limits and may be changed or discontinued. We may delete inactive free-tier accounts and their Customer Content after providing reasonable notice, subject to applicable law.

Paid features, capacity, support, and fees are described at purchase or in an order form. Usage-based charges may apply in addition to recurring subscription fees. You authorize us and our payment processor to charge the selected payment method for recurring and usage-based amounts, taxes, and disclosed fees.

Automatic renewal

Unless stated otherwise at purchase, paid subscriptions renew automatically for successive periods equal to the initial billing period. Before purchase, we will disclose the price, billing frequency, material renewal terms, and how to cancel. Prices may change prospectively with reasonable notice.

Cancellation

You may cancel through the account billing settings or by contacting [email protected]. Cancellation stops future renewals and takes effect at the end of the current paid billing period. Access continues until then unless the account is suspended or terminated for cause. Deleting an application or ceasing use does not cancel a subscription.

Refunds

Except where law requires otherwise, fees are non-refundable once a billing period begins. As a customer-friendly exception, a first-time monthly subscriber may request a full refund within seven calendar days after the initial paid charge if usage during that period does not exceed the stated refund-eligibility limit displayed at purchase. Annual subscribers may request a full refund within fourteen calendar days after the initial annual charge, subject to the same usage limit. Renewal charges, usage-based charges already consumed, add-ons, professional services, and accounts terminated for policy violations are non-refundable.

If LuklaLogic materially fails to provide a paid Service and cannot cure the failure within a reasonable time after written notice, LuklaLogic may issue a service credit or prorated refund for the affected prepaid period. Refund requests must be sent to [email protected] with account and charge details. Any mandatory statutory refund or cancellation right controls over this section.

Taxes and payment disputes

Fees exclude taxes unless stated otherwise. You are responsible for applicable sales, use, value-added, withholding, and similar taxes, excluding taxes on LuklaLogic’s net income. Contact us before initiating a chargeback so we can investigate. Improper chargebacks may result in suspension, but nothing limits rights under payment-card or consumer-protection law.

As between the parties, Customer retains ownership of Customer Content. Customer grants LuklaLogic and its subprocessors a worldwide, non-exclusive, limited right to host, copy, transmit, transform, index, embed, retrieve, display, and otherwise process Customer Content only as needed to provide, secure, support, and improve the Service as permitted by these Terms and the Privacy Policy.

Customer represents that it has all rights, notices, consents, and lawful bases required to submit and process Customer Content and to instruct LuklaLogic to process it. Customer is responsible for the accuracy, legality, quality, and configuration of Customer Content, including personal data, confidential information, intellectual property, retention requirements, and data exported or transmitted through agents and integrations.

LuklaLogic does not claim ownership of Customer Content and does not use it to train LuklaLogic’s general-purpose AI models. Feedback and suggestions may be used without restriction or payment, provided we do not publicly identify Customer without permission.

Subject to applicable law and third-party rights, as between LuklaLogic and Customer, Customer may use Generated Output. Output may not be unique, and other users may receive similar output. LuklaLogic does not represent that output is copyrightable, non-infringing, accurate, complete, or fit for a particular purpose.

Customer must evaluate output and use human review appropriate to the risk. Customer may not represent AI-generated material as verified by LuklaLogic. The Service is not a substitute for professional judgment. Customer is solely responsible for decisions, publications, communications, code changes, transactions, or agent actions based on output.

The Service may use OpenAI, Cohere, hosting providers, databases, identity providers, and other subprocessors. It may also allow Customer to connect third-party models, applications, websites, messaging systems, or data sources. Third-party services are governed by their own terms and may change or become unavailable. LuklaLogic is not responsible for a third party’s service, data practices, output, or acts outside LuklaLogic’s reasonable control.

Customer authorizes data transfers necessary for enabled features. Customer must review third-party terms before activating an integration, especially when an agent can send messages, modify records, make purchases, execute code, or take other external actions.

Customer and authorized users must comply with the Acceptable Use Policy below. In addition, they may not resell or provide the Service as a competing standalone platform unless authorized in writing; reverse engineer or circumvent technical limits except to the extent a restriction is prohibited by law; probe or test security without permission; use the Service to violate law or third-party rights; remove proprietary notices; or use automated means that impose unreasonable load.

“Confidential Information” means nonpublic information disclosed by one party that should reasonably be understood as confidential, including Customer Content, security information, product plans, pricing, and technical information. The receiving party will use it only to perform under the agreement, protect it with reasonable care, and disclose it only to personnel and contractors who need it and are bound by confidentiality duties.

Confidential Information excludes information independently developed without use of the confidential information, lawfully received without restriction, publicly available without breach, or approved for release. A recipient compelled by law to disclose information will, where lawful, give prompt notice and reasonable assistance. These duties survive for three years after disclosure, while trade secrets remain protected as long as they qualify as trade secrets.

LuklaLogic will maintain reasonable safeguards appropriate to the nature of the Service. Customer is responsible for secure configuration, access management, endpoint security, backups or exports appropriate to its needs, and lawful instructions. Enterprise customers may request a data-processing agreement or security schedule. No security measure eliminates all risk.

Unless expressly agreed in writing, the Service is not designed for classified information, export-controlled technical data, payment-card account data subject to PCI DSS storage requirements, protected health information subject to HIPAA, or data whose processing requires specialized regulatory certification.

We may improve, modify, replace, or discontinue features. We will provide reasonable notice when a material change significantly reduces the core functionality of a paid plan, where practical. Scheduled maintenance, emergency maintenance, provider outages, model changes, and events outside our control may affect availability. Specific service levels apply only if stated in a signed order form.

Pre-release, beta, preview, experimental, or evaluation features may be incomplete, change without notice, and have additional limits. They are provided for testing and should not be used for production or high-risk workloads unless expressly authorized.

You may stop using the Service at any time and may cancel as described above. We may suspend or restrict access when reasonably necessary to address a security risk, prevent harm, comply with law, respond to nonpayment, enforce usage limits, or investigate a material violation. Where practical, we will give notice and an opportunity to cure.

Either party may terminate a paid agreement for material breach if the breach is not cured within thirty days after written notice, or sooner if the breach cannot reasonably be cured. We may immediately terminate for unlawful conduct, deliberate security abuse, repeated policy violations, insolvency, or conduct that creates material risk to the Service or others.

After termination, rights to use the Service end, except during any stated export window. Accrued payment duties and provisions that by nature should survive will survive, including ownership, confidentiality, disclaimers, liability limits, indemnification, dispute terms, and record-retention rights.

LuklaLogic and its licensors own the Service, software, workflows, interfaces, documentation, models or components developed by LuklaLogic, trademarks, and related intellectual property, excluding Customer Content. Subject to these Terms, LuklaLogic grants Customer a limited, non-exclusive, non-transferable, revocable right during the subscription term to access and use the Service for its internal or authorized business and personal purposes.

Each party represents that it has authority to enter the agreement. LuklaLogic warrants that paid Services will be provided in a professional and workmanlike manner. Customer’s exclusive remedy for breach of that warranty is re-performance or, if re-performance is not commercially reasonable, termination and a prorated refund of prepaid fees for the affected unused period.

EXCEPT FOR THE EXPRESS WARRANTY ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, OUTPUT, FREE TIER, AND BETA FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LUKLALOGIC DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE. LUKLALOGIC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT OUTPUT WILL BE ACCURATE, UNIQUE, OR SUITABLE FOR A PARTICULAR DECISION.

Some jurisdictions do not allow certain disclaimers, so they apply only to the extent permitted. Nothing in these Terms excludes non-waivable consumer rights.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS INTERRUPTION, OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR EXCLUDED CLAIMS, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES CUSTOMER PAID OR OWED FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. FOR A FREE-TIER USER, LUKLALOGIC’S AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS.

“Excluded Claims” means Customer’s payment obligations, infringement or misappropriation of the other party’s intellectual property, breach of confidentiality, indemnification duties, fraud, willful misconduct, or liability that cannot legally be limited. The limitations allocate risk and apply even if a remedy fails of its essential purpose.

Customer will defend and indemnify LuklaLogic and its affiliates, officers, employees, and agents from third-party claims arising from Customer Content, Customer’s unlawful or unauthorized use, Customer’s agents or integrations, or Customer’s material breach of these Terms or the Acceptable Use Policy. LuklaLogic will promptly notify Customer, provide reasonable cooperation at Customer’s expense, and allow Customer to control the defense, except Customer may not settle a claim that admits fault by or imposes nonmonetary duties on LuklaLogic without consent.

For negotiated enterprise agreements, LuklaLogic may provide intellectual-property indemnification on terms stated in the applicable order form. No such indemnity is included by default in self-service or free plans.

These Terms are governed by Maryland law, without regard to conflict-of-law rules. The state and federal courts located in Montgomery County, Maryland will have exclusive jurisdiction, and each party consents to venue and personal jurisdiction there. Before filing a claim, the parties will attempt in good faith for thirty days to resolve it through written notice to the other party.

This section does not prevent either party from seeking temporary injunctive relief for unauthorized access, misuse, or intellectual-property infringement. If you are a consumer, mandatory protections and venue rights under the law where you reside remain unaffected. The parties waive a jury trial only to the extent such waiver is knowing, enforceable, and permitted by law.

Neither party may assign the agreement without the other’s consent, except in connection with a merger, reorganization, sale of substantially all relevant assets, or to an affiliate that assumes the obligations. Customer may not assign to a direct competitor of LuklaLogic without consent. The agreement does not create a partnership, agency, employment, or fiduciary relationship.

Neither party is liable for delay caused by events beyond reasonable control, excluding payment obligations. Notices may be delivered electronically. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder stays effective. Failure to enforce a provision is not a waiver. The agreement is the entire agreement concerning the Service and supersedes prior discussions on that subject.

We may update online Terms prospectively. For material changes affecting paid customers, we will provide reasonable advance notice. Changes will take effect on the stated date, ordinarily at the next renewal for materially adverse commercial changes. Continued use after effectiveness constitutes acceptance where permitted by law.

You may use Intelli Gen only for lawful purposes and in a manner consistent with these policies, your contract, and the rights of others. You are responsible for users, assistants, agents, integrations, and content under your account.

• Illegal activity, fraud, scams, phishing, impersonation, deceptive practices, or evasion of lawful restrictions.
• Malware, credential theft, unauthorized intrusion, denial-of-service activity, vulnerability exploitation, or instructions primarily intended to cause cyber harm.
• Sexual exploitation or abuse of children, grooming, trafficking, non-consensual intimate imagery, or content that sexualizes minors.
• Credible threats, targeted harassment, stalking, incitement of violence, or facilitation of serious physical harm.
• Uploading or processing information without the necessary rights, notices, consent, authority, or lawful basis.
• Infringing intellectual-property, privacy, publicity, confidentiality, contractual, or other rights.
• Generating or distributing deceptive synthetic media without legally required disclosure, or falsely presenting output as authentic evidence.
• Making fully automated high-impact decisions about employment, credit, housing, education, insurance, health care, legal services, or access to essential services without legally sufficient human review and safeguards.
• Surveillance, biometric identification, emotion inference, or profiling in a manner prohibited by law or likely to cause unlawful discrimination.
• Reverse engineering, scraping, bypassing safeguards or usage limits, abusing trials, sharing credentials improperly, or interfering with the Service.
• Using output as the sole basis for emergency response, weapons targeting, critical infrastructure control, or another activity where failure could foreseeably cause death or serious injury.
• Submitting protected health information, payment-card data, classified information, or similarly regulated content unless a written agreement and supported configuration expressly permit it.

Before enabling an agent to take external actions, you must limit its permissions, authenticate each tool, validate inputs and outputs, log material actions, test failure modes, and require human confirmation for irreversible, financial, legal, safety-sensitive, or person-directed actions. You must provide clear notice when individuals interact with an AI system where required or where a reasonable person could otherwise be misled.

We may investigate suspected violations and remove content, restrict a feature, throttle usage, suspend an account, preserve evidence, or report conduct to authorities when reasonably necessary and lawful. We will consider severity, intent, recurrence, and risk. Where practical, we will notify the customer and allow remediation. Attempts to evade enforcement may lead to termination.

Report suspected abuse or security issues to [email protected]. Do not include unnecessary sensitive data in a report.

Intelli Gen, its user interfaces, software, documentation, designs, workflows, databases, service-generated metadata, and related intellectual property are owned by LuklaLogic LLC or its licensors, except for Customer Content and third-party components. No rights are granted except those expressly stated in the Terms.

Intelli Gen, LuklaLogic, associated logos, and product names are trademarks or service marks of LuklaLogic LLC. You may not use them in a way that implies sponsorship, endorsement, or affiliation without written permission. Third-party names and marks belong to their respective owners; references do not imply endorsement.

The Service may include open-source or third-party software governed by separate license terms. Those licenses control to the extent required. Applicable notices may be provided in product documentation, a repository, or an in-product notices page.

If you believe content available through the Service infringes your copyright, send a written notice to [email protected] containing: identification of the copyrighted work; identification and location of the allegedly infringing material; your contact information; a statement of good-faith belief that the use is unauthorized; a statement under penalty of perjury that the notice is accurate and you are authorized to act; and your physical or electronic signature.

Designated agent mailing address: LuklaLogic LLC, Attn: Copyright Agent, Burtonsville, Maryland, United States. LuklaLogic may remove or restrict material and may terminate repeat infringers where appropriate. A person who knowingly misrepresents infringement may be liable for damages.

Documentation, examples, templates, and Generated Output are provided for general information. They are not legal, medical, accounting, investment, or other professional advice. Laws, models, provider terms, and technical behavior change. Users must independently verify information and obtain qualified advice when appropriate.

Questions about these policies may be sent to [email protected]. Mailing address: LuklaLogic LLC, Burtonsville, Maryland, United States. Website: https://intelligen.luklalogic.ai.